Shipping policy

Shipping destinations

RIDGEWELL ships within Australia and to Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, New Zealand, Singapore, Spain, the United Kingdom and the United States. All orders are fulfilled directly by CJdropshipping.

International shipping charges

International standard shipping is a fixed US$45 per package weighing 0.001–2 kg. This is a store-set charge, not a live CJ freight quote. Checkout displays the amount in the applicable checkout currency. Each package is charged separately. Packages over 2 kg are not covered by this rate. Contact us before ordering if no shipping option is available. Australian shipping options and charges are shown at checkout.

Processing and delivery estimates

Processing takes place before transit and must be allowed for separately. As indicative guidance, CJ reported 1–3 days processing for 90% of sampled orders. For the Retro Knit Polo sent from China to Australia by CJPacket Eub, transit was 6–10 days for 48% of sampled orders, 11–14 days for 37%, and 15 days or longer for 15%.

These figures were checked on 3 November 2026. They are not guaranteed arrival dates, and are not verified estimates for every product, destination or service. International delivery times vary by country and shipping method. Availability, customs and carrier delays can affect arrival. Contact us before ordering if you need an item by a specific date.

Order tracking

Once your order ships, we will email a shipping confirmation with tracking details where supported by the shipping method. Tracking may take time to update.

Customs and import charges

International orders may be subject to customs duties, import taxes, fees and customs delays. Any applicable charges collected at checkout will be shown before purchase. Other import charges may be payable on arrival.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us and we will help you work with the carrier.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel your order. We may be able to accommodate changes before shipment, but once an order is in transit we are unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.